Technical Support

While we strive to make as much of our technical support material readily available online, we realize that sometimes there is simply no substitute for human interaction. Our knowledgeable technical and sales staff located in offices around the world are ready to help.

Contacts & Locations

To determine to best regional contact for help, browse our global contacts & locations directory, or contact us online or by phone. We're usually able to respond back to you within one business day. Some regions also have access to Live Chat on the Newport website to connect you directly with our expert sales and/or technical support teams. For information on product repairs or returns, visit our Service & Returns page.

Online Resources

Newport provides abundant resources online to help you get the answers you need as soon as possible whenever and wherever you are. Online support resources include:

  • Application Notes - Our Application Notes are how-to examples of our products being used in a variety of applications and provide in depth background for both theoretical and practical concerns.
  • Technical Notes - Our technical notes provide deep theoretical information on the principles of operation that our products are designed around.
  • Technical Articles - Here we list where our engineers and technical support staff have written or contributed to articles published in the trade magazines and professional journals.
  • Tutorials - We realize that not all visitors to our site our experts in photonics and related technologies. Our tutorials cover the fundamentals in a large variety of technical disciplines.
  • Solutions - Our solutions pages describe the broad range of custom solutions and capabilities we offer our customers in addition to our standard product offerings.
  • Videos - You can find videos on many of our product pages but they are also listed on a single page here for your convenience.
  • Literature - White papers and other literature.
  • Software & Downloads - Software downloads when available are most easily found near the bottom of applicable product pages. For obsolete items no longer sold, select software and drivers are accessible from our Software & Drivers page.

Design Information

We provide 2D dimensional drawings for most products and for many of our mechanical products we have available 3d models that can be viewed on page and downloaded in a variety of popular formats. Individual product user manuals are most easily found at the bottom of applicable product pages. For older products no longer being sold, they may be found at our Software and Downloads page. If you can't find what you are looking for, contact us and we'll make it available if it exists.