Product Return & Servicing
Product Servicing
Product Returns Policy-Our Promise of Satisfaction
Because we are personally committed to your satisfaction, you have 30 days from the original invoice date (60 days outside the US) to return unused and undamaged products for credit, subject to restocking fee. Please note, custom and/or option configured products, or any order or series of similar orders for standard products exceeding $5,000 in the aggregate may be returned only with prior authorization of Newport and will be subject to restocking fees.
If you wish to return a product for credit or if you need to return a product for warranty service or non-warranty repair, here's all we ask of you:
Newport cannot be responsible for any damage occurring in transit to us and does not accept products returned without an RMA#.
To Contact Our Returns Department
If you have further questions you can contact our Returns Department at 800-222-6440 (7am - 4pm PST) or via e-mail at rma.service@newport.com