Service & Returns

Newport offers a vast array of services to match our extensive product offering. Our product service and support is focused on minimal downtime for manufacturing, engineering and research applications. Standard services include factory authorized repairs and calibrations throughout the US, Asia, Europe and Germany. We also offer Service contracts and Field Services worldwide to support customer demand on critical projects. Our continued success in customer service is through developing a multi-site knowledge base, rapid response and strict processes that emphasizes on-time delivery. Newport operates on continuous improvement training of our service and returns staff, technical support and field service engineers that ensure unsurpassed service and delivery.

All product returns for service, credit, calibration or otherwise require a return material authorization number before returning. Use the button links below to submit an RMA request for your product return or for general service related questions or information.

Field Service – Newport can provide optional production or critical environments the ability to be serviced for either routine or emergency services at your location. For additional information please contact Newport for a quote.

Extended Warranties – Newport provides optional extended warranty coverage beyond the standard 1 year period.

Factory Services – Provide customers extremely fast repair time when minimum down time is critical, as is often the case in production environments. These agreements guarantee a specified turnaround time for repairs and when applicable can include a product swap program from reserved inventory.

On-site Installation – Newport offers installation services on all systems and vibration control equipment. Services include:

• Assistance in site selection
• Supervision of rigging
• Air supply inspection and hookup
• Table/isolator assembly
• Table leveling and height adjustment
• Isolator pressure adjustment
• Re-leveling, valve fine-tuning and accessory assembly/installation (casters, earthquake restraints, etc.)

On-site installation pricing is based on standard field service rates and quoted at time of sale. Please contact Newport for a quotation on system installations.

Training – On-site training provides customized product training at your location. Factory training provides classroom and hands-on product training at one of Newport's manufacturing locations. Training is customized to address your particular product configuration.

Vibration Control Analysis – Newport offers on-site vibration analysis service to assist you in evaluating your vibration control project or requirements of your facility. Newport will also evaluate this data and suggest the appropriate solution for your application. For further details please contact Newport for an on-site vibration analysis quotation.

For any questions on the above, please don't hesitate to contact us for additional information.

Most standard, non-custom, non-OEM products from the Newport catalog available at Newport.com are eligible for (1) a refund of the purchase price to the customer’s credit card, if purchased by credit card, or (2) the issuance of a credit to the customer’s account in the amount of the purchase price, in each case if returned within 30 days of purchase, provided they remain in unused, new condition, and in their undamaged original packaging. Please note that shipping charges will not be refunded and return shipping will be at the customer’s expense. A restocking fee may be charged in certain circumstances, including when the product requires recalibration.

To initiate a return, kindly request an RMA number from our customer service team and follow the provided instructions. Some products (including but not limited to Motion, New Focus Tunable Lasers and Optical Table products) have their own specific return policies. For more details on these product-specific return policies, please reach out to our customer service team.